Frequently Asked Questions

Royal Seed is part of the Kenya Highland Seed family. We grow and supply high-quality seeds to help farmers like you raise healthier crops, earn a better living, and strengthen food security across Africa. Through close partnerships with breeders, suppliers, distributors, and farmers, we're working to become one of the continent's most trusted seed companies.

Our main office is on Trans-view Avenue, Off Nairobi-Namanga Road, Athi River. Full contact details and directions are on our Contact Us page.

Caring for the land is part of who we are. We use eco-friendly packaging, champion organic farming, and support the communities around us. Our Royal Seed Complex runs on solar power, and we actively recycle across our operations.

Yes, we collaborate with several environmental organisations to promote sustainable farming and conservation — because healthy land means better harvests for everyone.

Yes — from community projects to educational programmes, we're committed to making a positive difference beyond the farm gate. You can learn more on our ESG page.

We carry a wide range of seeds — vegetables, fruits, and herbs — so whether you grow for local markets or your own table, you'll find something that suits your land.

We have a wide variety of seeds — Open Field Variety (OPVs), Hybrid Variety (F1), and Green House Variety — so you can choose what works best for your farm and conditions.

Yes, we offer both hybrid and open-pollinated seeds. Every product is clearly labelled, so you always know exactly what you're planting.

All our seeds are non-GMO. We believe in giving you safe, sustainable options you can plant with confidence.

Viability depends on the seed type and how it's stored, but most seeds stay viable for 1–2 years. Check the specific product details for guidance — proper cool, dry storage makes a real difference.

Yes, we can put together custom seed mixes and packaging for special projects or corporate gifts. Reach out to us and we'll work out the details with you.

We don't offer soil testing directly, but our sales team is happy to point you to a trusted provider — just ask.

Placing an order is straightforward — give our customer care team a call and they'll guide you through the process step by step.

If you're ordering from outside Kenya, the best step is to talk to our team directly — get in touch and we'll let you know what's possible for your country.

Delivery times vary depending on your location and order size. Contact our customer care team when you place your order and they'll give you an honest estimate.

We're not able to accept seeds back once they've been sold — but if something doesn't look right with your order, please reach out and we'll do all we can to help.

Yes, we offer discounts for bulk purchases. Get in touch with our customer team to discuss pricing, or email us directly at info@khs.co.ke.

You can reach our customer support team via email at info@khs.co.ke or call us at +254 725 549 997 | 0734 257 635, +254 793 248 085 | 0793 248 086, +254 203 562 700 | 0202 403 214, +254 110 896 332 | 0110 896 331. WhatsApp: +254 780 884 087. Toll Free: 0800 720 250. Available 8:00 AM – 5:00 PM, Monday to Friday.

We're sorry to hear that — please contact our customer support team and we'll look into it with you. The sooner you reach out, the sooner we can help.

You'll find reviews on our website and social media pages. We encourage every farmer to share their experience — honest feedback helps your fellow growers make better decisions.

Absolutely — we value every word you share. Head to our social media pages and tell us about your experience. Your voice helps other farmers.

Yes, each seed comes with detailed growing guides and practical tips so you can get the best results from every bag. Check our Planting Guides page to find yours.

Our Planting Guide page has region-specific guides to help you plan your growing season with confidence — whatever time of year you're planting.

Yes, we run in-person workshops where you can learn practical farming and seed care skills alongside other farmers. Keep an eye out for upcoming sessions.

Yes, we have wholesale pricing for businesses and large-scale farmers. Talk to our sales team and we'll work out an arrangement that makes sense for you.

We're always keen to grow our network of trusted distribution partners. If you're interested, write to us at info@khs.co.ke and let's start the conversation.

Yes, we run seasonal sales and special promotions throughout the year. Subscribe to our newsletter and follow us on social media so you never miss an offer.