Your information, handled honestly
Royal Seed is a farming resource. We do not sell data, track your behaviour, or ask for personal details. This framework explains, plainly, how the app works, including the customer survey.
What we collect
Almost nothing. The Royal Seed app has no accounts, no login, and no forms that ask for your name, phone number, email address, or farm details. The customer survey asks only for ratings and optional comments, then opens your email app so you decide whether to send them. There are no advertising trackers or analytics scripts embedded in the app. We do not use cookies. We do not sell any data to anyone, ever.
The information the app uses is described below. Search, install, language, and offline data stay on your device. Survey answers leave the app only if you send the prepared email.
How it works on your device
Searching stays on your phone
The search boxes across the app, in FAQs, guides, the catalogue, and learning articles, filter content that is already loaded on your device. Your search words are never sent to any server and are never stored.
Install detection is local
When you visit the install page, the app reads your browser type, iOS or Android, on your device only, to show you the right steps. Nothing about your device is transmitted or recorded.
Offline use stays in your browser
A service worker saves pages, images, and fonts in your browser's own storage so Royal Seed works without internet. This cache lives entirely on your device; we cannot access it remotely.
When you contact KHS Group
Tapping the helpline, email, WhatsApp, or survey links opens your phone's own dialler, email, or WhatsApp app. Any conversation or survey message you then send goes directly to KHS Group. The Royal Seed app itself does not collect, intercept, or store that exchange.
No tracking. No selling. No cookies.
We want to be direct about this because it matters. The Royal Seed app does not contain third-party advertising networks, social media trackers, or usage analytics scripts. Your activity inside the app, which seeds you browse, which guides you read, what you search, is invisible to us. It stays with you.
Your rights under Kenyan law
The Kenya Data Protection Act, 2019 gives you specific rights over your personal data. Here is what each one means in plain language.
Be informed
You have the right to know what information is collected about you and why. This framework is how KHS Group honours that right.
Access
You may ask to see any personal data KHS Group holds about you. Because the app itself holds nothing, this applies to anything you have shared directly with KHS Group by phone, email, or WhatsApp.
Rectification
If information we hold about you is wrong or incomplete, you have the right to have it corrected.
Erasure
You may ask us to delete personal data we hold about you, subject to any legal obligations we must meet.
Object
You may object to your personal data being used for particular purposes, including direct marketing.
Restrict processing
In certain circumstances you may ask us to pause how we use your data while a concern is being resolved.
Data portability
Where data is processed by automated means, you may ask to receive it in a structured, commonly used format.
You can also raise a concern with the Office of the Data Protection Commissioner (ODPC), the data protection regulator in Kenya, at odpc.go.ke.
Last updated on June 2026.
Questions about your privacy?
KHS Group (Kenya Highland Seed) is responsible for this app. We are always glad to hear from you, reach us on the toll-free helpline, by email, or write to us at our office.
Office: Trans-view Avenue, Off Nairobi-Namanga Road, Athi River